How can we help -

Payment

Can I leave a gratuity?

How do I change my payment method?

Pre-authorisation

How do I pay for a journey?

Authorisations and Charges

How do I add a payment method?

How can I receive a receipt for my journey?

How do I remove a payment card from my account?

Are parking fees and tolls included in my fare?

Payment issues

How to pay a debt?

Why has my automatic payment failed?

What should I do if I think I have overpaid?

Booking

Request a chauffeur for someone else

If I cancel a booking, do I have to pay a fee?

Can I request a journey in a different city?

How do I book in advance?

How do I request a journey?

What is the Comments box for?

Can I request black cars only?

How long will I have to wait?

Can I request several vehicles at once?

Services

How do I contact Customer Service?

Airport transfers and automatic flight tracking

What if I’m travelling with a large group?

Your journey

How do I request a car with enough luggage space?

Can I smoke in the car?

How do I review my journey history?

What is not permitted in a LIMOSTAR vehicle?

What if I leave something in the car?

What should I do if there’s been a safety incident?

What kind of amenities are LIMOSTAR vehicles equipped with?

Can I bring my pet?

Am I insured?

Are LIMOSTAR cars accessible for wheelchairs?

How do your chauffeurs clean your vehicles?

Do your vehicles have child seats?

What should I do if am not satisfied with the service?

Promo codes and special offers

How do I use Privilege Codes?

Profile

How do I create my profile?

How can I delete my account?

How do I update my profile?

Are my payment details secure?

Why has my account been suspended?

How do I become a LIMOSTAR partner or chauffeur?