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When you rent a limo, you’re looking for a comfortable, luxurious, and safe service. Just like hiring for any other service or making a purchase, you’ll want to be sure to look into the limo rental company before making any decisions. There are some key factors to take into consideration. Read on to learn five things to consider before hiring a limo rental company.
Online Reviews & Personal Recommendations
As you are probably already aware, these days we turn to the internet to find the majority of our information. This is especially true for finding information about a company.
There are several websites that you can use to locate online reviews. In fact, 90% of people say that they look at online reviews before they visit a business or make a purchase decision. That is pretty impactful.
Any company that is well-established with loyal customers will have great reviews. You will also likely find some reviews that mention if they have had issues. This is a great way to find a multitude of perspectives. Also, see how or if they respond to their reviewers.
Here are a few places you can expect to find reviews:
In addition to those sites, you should seek out recommendations from trusted resources. These may be friends, family, and professional colleagues. If the limo service does a lot of corporate business, you may not find as many online reviews. Most business customers do not post online reviews but do enthusiastically recommend their trusted ground transportation companies. Business customers use limo services more frequently and are a great resource for recommendations.
Fleet
A preferred car service company will have an extensive fleet. They should be able to offer a variety of vehicles with different amenities and features. In addition to features, their fleet should have options for different size groups of passengers.
Not everyone has the same needs or wants when it comes to using a limo rental service. Be sure to let the company know how many passengers you’ll have so that they can offer you the best options for your situation. There are cars that accommodate two to three and larger coach buses that can accommodate dozens.
Check into their policies and processes regarding what happens if your vehicle were to break down. Do they have another car that can quickly come get you? A company that has been in business a while and has a larger fleet is usually better prepared and more experienced in responding to car issues that can happen even with newer vehicles.
Customer Service
One of the best ways to judge a company is by personal experience. This doesn’t necessarily mean that you need to hire someone to get a good idea. Call the limo rental company and speak to a representative.
This person is called a representative for a reason; they represent the company in question. Be sure to ask as many questions as you would like. Ensure that they are willing and able to answer all your questions. You may even want to visit their office and meet their staff in person. This way you can really see what type of operation you are hiring.
Customer service is of the utmost importance. If they cannot provide you with great service in this instance, they will likely not be able to give you great service if you choose to hire them.
Staffing
When you make your call to the limo company, you’ll be able to see how well staffed they are based on if someone even answers the phone. Plus, how long did you have to wait on hold before someone could help you? Staffing is an important aspect of any business because it signifies how well and how quickly they will be able to accommodate you.
Insurance and Safety
A limo rental company should have the appropriate insurance. This means that they should have coverage for their vehicles, drivers, and even their passengers.
You should never hire a limousine service that does not have commercial insurance and cannot provide you proof if you ask. Personal auto policies generally do not cover clients who hire the vehicle. It’s best to hire a company that can ensure that if something were to happen you would not be responsible.
Something you should also look for when reading the reviews are points made about safety. Getting in the car with someone else can be nerve-wracking. You should have peace of mind that you are in safe hands.
Hiring a Five-Star Limo Rental
Limousines are all about luxury, comfort, security, and convenience. You’ll likely pay a good amount for limo rental services. This is why you’ll want to be sure that you are getting good value for your money and that you are protected.
Looking for a five-star limo service in New York City? Contact us to get answers to your questions, get a quote, and make a reservation!